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PRELOAD SETUP FOR WEB CITY OFFICE TOWERS 3D WORLD
Not all web browsers support NPAPI
(Netscape Plugin Application Programming Interface) plugins anymore. A new solution may be announced
in due time. Meanwhile, you may choose one of the currently available alternatives.
1- If you have an older computer, such as one running Windows 7 or Windows 8, the easiest option is to
use the 32-bit version of Microsoft Internet Explorer. You should be good to go after installing the
Contact version 8.0 (32-bit) 3D viewer. However,
on newer versions of Windows, this is becoming increasingly difficult to achieve.
(other versions of Contact not supported - MS Edge not supported)
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2- The Pale Moon (32-bit) browser
may also be a good option.
After installing Contact 8.0, go to Tools, Add-ons, and set BS Version and BS Contact
to "Always Activate". There may be a multi-user
issue with some versions of this browser, but it is otherwise a decent choice.
3- It is also possible to use newer versions of the Google Chrome browser if you have the
IE Tab
extension installed. Chromium-based browsers that can install Chrome Web Store extensions,
such as Edge, Vivaldi, and Brave, are also known to work, though the extension is no longer free.
(Sound does not work using this method) .
Click the little 'e' icon at the top of your browser window to enable IE Mode in Chrome and other browsers.
REFER TO THE TABLE BELOW FOR AN OVERVIEW OF YOUR CURRENT SETUP AND THE STEPS THAT MAY BE REQUIRED TO USE A WEB BROWSER.
4- You may also skip using a web browser entirely and load the world directly into
Contact version 8.0 in
browserless operation mode.
Simply copy and paste the URL below into Contact (Select File, Open).
However, no chat frame will be shown as when using a web browser. Public chat will still work via
bubbles, but private group chat will be disabled. In addition, sound and music will play only if
previously enabled using a web browser (so cookies can be set in advance).
If you are not using one of the above web browsers,
load this URL directly into Contact 8.0: http://www.x3daemon.com/mu/load.bswrl
The information above on this page has been verified and tested as of September 7, 2026.
See the bottom of this page for performance and troubleshooting tips.
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3D World Setup
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Your Status
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What You Need
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Pale Moon (32-bit) v. 28.8 & up,
Internet Explorer v. 5 to 11,
Chrome up to v. 45 only,
Firefox up to v. 51 only.
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Javascript must be enabled. In Internet
Explorer's Tools menu (or the Gear
sign in the upper-right corner) select
Internet Options, Security tab, Internet
zone, choose Medium or Medium-high
level, or alternatively click the Custom
level button and go down the list to find
and enable Scripting. Reload this page.
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Broadband Internet
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Ready |
OK/Standby |
Attention |
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- Processor: 1.6 GHz
- Memory: 1 GB of RAM
Please keep in mind this is absolute bear minimum. Performance is not going to be great.
Getting yourself a newer laptop or PC would be well worth the effort.
- For advanced Contact settings, right-click the above red area below
the ENTER button after Contact is installed. Select Settings, Preferences.
- For music to play, it may be necessary to enable 'Load resources in
background' under the General tab. Reload world if no sound is heard.
- Delete cache in Contact to ensure you get the latest world updates or if
you are experiencing issues.
Go to Cache Settings tab. Click 'Empty Cache Now'.
Also, under the Caching tab, deselect 'Cache Internet Worlds'. You may
choose not to do this if your internet connection is slow since caching
can help load the world faster.
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- Problem: Nothing happens after Contact installation.
Solution: The first thing to try is to reload this page to see if you can now access the world.
- Problem: Cannot make world selection or click OK in Teleporter. Cannot move avatar.
Solution: Please use Contact 8.0 as provided on this site. If you have another version installed,
remove it first, then instal Contact 8.0.
If you can select a world but your avatar gets stuck trying to exit the teleport, it may be that
the avatar is too large. Try selecting a different avatar.
- Problem: Cannot click ENTER button above, or cannot navigate world with mouse or arrow keys.
Solution: Turn off 'Game Like' mode in Contact. Right-click red area, select Movement, Walk.
- Problem: I keep seeing a red warning near the top about "System or Network Latency".
Solution: This tends to happen with cheaper Wi-Fi routers and slower computers. The virtual world
needs to connect to the multiuser server very frequently to stay updated. Some routers have a low limit on the
number of connections that can be established within a particular time frame. Using an Ethernet Cable instead
of WI-FI is a great way to improve connectivity.
If on the other hand your computer is too slow, see
the Minimum Hardware requirements section above.
- Problem: World crashes unexpectedly for no apparent reason, or when attempting to view inworld videos.
Solution: Some graphics cards do not support all of the features. Try a different card.
- Problem: Nothing happens in Chrome v. 42 to 45 after Contact installation.
Solution: Enable NPAPI support. Click for Instructions.
- Problem: Blank frame appears at the bottom of the screen in Google Chrome, caused by a body tag with 'wrc_auto_injected' inside.
Solution: Disable 'avast! WebRep' in Chrome Settings, Extensions.
- Problem: Other issues not described on this page.
Solution: Web browsers change frequently, try a different web browser if
yours doesn't perform as expected. Be sure to understand the differences between the
32-bit and 64-bit operations.
Or if you have a very old browser you might want to take a look here:
- Using Contact with Chrome v.42 and above
- Installing Contact with Windows XP
Notes:
- Loading the world directly into Contact allows for
limited public bubble chat only (no private chat frame),
Full feature private chat available in web browser only.
- Sound and music will play only if previously enabled using a web browser (to set cookies).
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ATTENTION
 Checking for Javascript...
Enable Javascript if this messagedoesn't disappear within seconds.
Reload page when Javascript is enabled.
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Operational instructions about logging in,
navigating and chatting in the 3D world
will be shown on the next page, after you
click on the ENTER button that will appear
above when your setup is complete.
Be sure you have registered for a UserID
and Password to be sent to you via email.
Enjoy!
The 3DNPVEI Team
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